BA
Bash A

1 reviews | Active since Sept 2009

23 Feb 2022, 08:28

Poor Service

Your Call Centre is simply a nightmare to deal with. They do not respond to the issue at hand and skirt around issues and the response is incorrect. This morning you want me to sign into my banking account and give you access via my Mobile. Where is the security and this was with the agent Sebello. When I refused to do so, I got advised to go to the branch. This is great service Capitec.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Feb 2022, 11:11
Official
Good day Bash 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank