POOR SERVICE

I would like to share how disappointed I am in Capitec Bank. I have had unrecognised transactions on my credit card since June 2022 until 28 December 2022. I was not able to spot these transactions because I changed my phone number registered to my account and was only able to see the transactions when did an audit on my account. I checked my bank statements against my Uber account and found that there were unauthorised transactions taking place on my account. I raised this matter on the 6th of November 2022 and I was told that I had replace my card and that is all Capitec could do to help me. I then spoke to Uber and Uber said I need to address this matter with my bank, I went to the capitec branch in Benmore gardens to escalate this matter and I was told that they would refer my issue to the ***** department. The ***** department called me today and told me they can't help me because the query has logged after 48 days since the incident took place. I am so appalled by service because they gave me a run round around since 6 November 2022 till 26 Jan 2023. I am still being charged interest on on those transactions which does not make sense to me. POOR SERVICE. I would not advise anyone to bank with you guys.