Poor service

I was approved for medical credit, struggled to get hold of the credit department thereafter when I called I was told I was declined - how does such a mistake happen because you are inconveniencing people.

" Reference Number: 6DDMRG5 (Give this reference number to the consultant if you call us)

Thank you for taking the time to complete our credit application for MEDICAL through Capitec.

Based on the information you provided, the maximum credit amount for MEDICAL that we could offer you now is R42 696.

We understand that this may not be the amount you app**** for, but we hope that it could help with your need."