Poor Service

Was retrenched Dec 2018, handed all relevant documentation in at Meyerton Capitec Bank on the 23rd January 2019. The Claims Department only paid a amount on my Credit Card and handed me over to ITC. In June 2021 I app**** for Credit at a furniture store only to find this out, from then until 30 August 2021 I received paid up letter but I am still on ITC with bad credit profile. Capitec Bank advised me that I can send my Paid up letter to Credit Bureaus, which I find difficult to agree with. Capitec Bank should rectify this so my name can be cleared and also my Profile. Can you assist me please. Thank you