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George M

1 reviews | Active since Apr 2020

17 Mar 2025, 13:05

Poor service

I've logged a case on the 26th of February with capitec they assured me a recall but am Still waiting,no communication to date. I keep calling every week for a follow up and they not helpful at all nobody can give me feedback it's really frustrating it's been a while now 😡😡😡😡why can't I just be assisted properly.

0
Replies (4)
Capitec Bank
Capitec Bank's reply17 Mar 2025, 14:45
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
GM
George M's update20 Mar 2025, 14:12
Reviewer Update
Two days later and still response from Capitec even though they promised above to call in 24h.exactly what I complained about and it's still ongoing .even when I call them the call centre is not helpful at all !.ZERO FEEDBACK ZERO 😡😡😡
GM
George M's update21 Mar 2025, 10:08
Reviewer Update
And have already money deducted for the recall monday but nothings happening 😡😡😡
GM
George M's update25 Mar 2025, 16:55
Reviewer Update
Day 5 still no call no communication whatsoever