Poor service delivery with Capitec forex- steer clear

Please steer away from using Capitec Bank for forex purposes. I used their forex for the first time last week. Their services are appalling. It takes two days for them to inform you in writing that they cannot process your payment. They are inefficient with acknowledging or responding to emails and request information without providing one with the required documentation to complete. I had my call cut after requesting to speak to an Ashley Arendse...this is after waiting 8 minutes for my call to be taken. After calling a second time a different consultant, Tina, made me wait another 7 to 8 minutes on an international call to get permission to provide details of a manager (so i could escalate the issue) which she was not sure she was allowed to do so ....no one should have to go through this inconvenience when other banks like Standard Bank and Absa offer simpler solutions for forex. I spent equivalent to the same bank charges charged for my transaction just on a phonecall from abroad just to have my issue addressed. The cost of my time and call charges will not be reimbursed. My advice is that you use other options and a more competent service.