Poor Service Delivery From the Capitec Bank ***** and Service Desk Team

I'm so disappointed with Capitec Bank ***** Department and Service Desk Team.

My account was closed in January 2022 due to ***** at the Parow Centre Branch. ********** captivities was done on my account starting with 122 and ending in 349.

Since 24th of February 2023 I am requesting a simple letter stating that the account was closed due to ********** activities.

when I spoke to the consultant at the Parow Centre branch I explained to him that are ********** activities on my and my account is also being compromised and he spoke with the ***** department and they advised him to close the account.

Since then all I am receiving a standard account closure letter which creditors doesn't want as account were opened in my name which I don't know about. I already submitted affidavit to the creditors, however I need a letter from Capitec Bank ***** stating the account was closed due to *****. Otherwise, I will make Capitec Bank liable to pay all the creditors as they cannot provide me a simple letter stating that the account was closed due to *****.

I am requesting this letter within the next 48 hours, as this will also help me get a job as I am currently unemployed.