poor service delivery from capitec card division!!!!!!!!!!!!!!!!!

Card payment went off 5 days ago without my interaction, card division is sitting with my dispute for 5 days and still the monies has not been reversed, I have also been in the branch, it seems that our monies are not safe at capitec bank... they supposed to look out for their clients best interest and not external companies... the card division staff are really slow or they need training , either way the capitec client pays the price, this is a crucial time that my funds are needed and they couldn't care less... I am extreme;y disappointed with the service delivery!!!!!!!!!!!!!!!!!!!!