JW
Joseph W
1 reviews | Active since Aug 2015
08 Jan 2022, 13:13
Poor service delivery
A very unhappy with your services. On Monday 03/01/22 I went to the Lakeside Capitec Bank shop 24 to apply for a loan. The system said that I am under debt review, I provided a letter confirming that I am not under debt review for verification. Today I went to the Daveyton Mayfields Mall Capitec branch only to be told that the status is not yet uplifted while an email was sent to cat as the business unit responsible. A week later and the work needed was not done. I am disappointed with the service I received. Are you not interested in my business anymore after being your client for years now. I want the debt review status removed to enable my loan application to be completed urgently. Can someone contact me to resolve the matter.
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Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
09 Jan 2022, 13:16Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Jan 2022, 13:16
Official
Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JW
Joseph W's updateReviewer Update
10 Jan 2022, 12:11I am on the line with the loan department and I have been holding for 10minutes.
I called earlier on and I had to hold for more than 5minutes.
I had selected the option for a call back and it does not work.
Because I am desperate, I have no choice but to be patient.
Wow, to make it worse. My call got dropped after holding for 10minutes plus.
What kind of service is this?
I want a call back urgently to sort out mess.
Only if I could remove the 1 start I rated you because you dont deserve it.
I called earlier on and I had to hold for more than 5minutes.
I had selected the option for a call back and it does not work.
Because I am desperate, I have no choice but to be patient.
Wow, to make it worse. My call got dropped after holding for 10minutes plus.
What kind of service is this?
I want a call back urgently to sort out mess.
Only if I could remove the 1 start I rated you because you dont deserve it.
JW
Joseph W's update10 Jan 2022, 12:11
Reviewer Update
I am on the line with the loan department and I have been holding for 10minutes.
I called earlier on and I had to hold for more than 5minutes.
I had selected the option for a call back and it does not work.
Because I am desperate, I have no choice but to be patient.
Wow, to make it worse. My call got dropped after holding for 10minutes plus.
What kind of service is this?
I want a call back urgently to sort out mess.
Only if I could remove the 1 start I rated you because you dont deserve it.
I called earlier on and I had to hold for more than 5minutes.
I had selected the option for a call back and it does not work.
Because I am desperate, I have no choice but to be patient.
Wow, to make it worse. My call got dropped after holding for 10minutes plus.
What kind of service is this?
I want a call back urgently to sort out mess.
Only if I could remove the 1 start I rated you because you dont deserve it.
JW
Joseph W's updateReviewer Update
11 Jan 2022, 11:18I am still waiting for a resolution.
I received a message letting me know that you are trying to contact me at 09h10.
If you are seriously trying to contact me, I should have received another call by now.
What kind of service is this?
Why wait this long to try to contact me again.
I received a message letting me know that you are trying to contact me at 09h10.
If you are seriously trying to contact me, I should have received another call by now.
What kind of service is this?
Why wait this long to try to contact me again.
JW
Joseph W's update11 Jan 2022, 11:18
Reviewer Update
I am still waiting for a resolution.
I received a message letting me know that you are trying to contact me at 09h10.
If you are seriously trying to contact me, I should have received another call by now.
What kind of service is this?
Why wait this long to try to contact me again.
I received a message letting me know that you are trying to contact me at 09h10.
If you are seriously trying to contact me, I should have received another call by now.
What kind of service is this?
Why wait this long to try to contact me again.
JW
Joseph W's updateReviewer Update
11 Jan 2022, 13:042 hours later and I still have not received a response nor a call.
Wow, what a disgusting service experience.
I am no longer looking forward to getting a response.
Thank you.
Wow, what a disgusting service experience.
I am no longer looking forward to getting a response.
Thank you.
JW
Joseph W's update11 Jan 2022, 13:04
Reviewer Update
2 hours later and I still have not received a response nor a call.
Wow, what a disgusting service experience.
I am no longer looking forward to getting a response.
Thank you.
Wow, what a disgusting service experience.
I am no longer looking forward to getting a response.
Thank you.
Capitec Bank's replyOfficial
25 Feb 2022, 07:17Hi Joseph
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply25 Feb 2022, 07:17
Official
Hi Joseph
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank