Poor service delivery

I had a person deposit money into my account at 13:44 (cash deposit in the bank) for fuel and accomodation. Capitec decided it is a suspicious transaction and placed a 2 hour hold. 18:31 more than 2 hours later the money is still not reflecting and the vehicles cannot move and the workers are without accomodation, they are hungry and it is raining. The bank immediatly took the R350 for the deposit from my account and send me a message reflecting the amount with the balance but have the audacity to withhold the funds without even contacting me. I had to find out when I wanted to pay for meals etc. I called the client service centre and all lady could say is that the matter might,not, will be, resolved within 24 hours. So will Capitec come and explain why the workers are sleeping in the vehicles tonight? Why I cannot pay for food and accomodation? Why the "manager" at the call centre just never answered the call that was holding for? I hope you guys are happy and proud of how you do business as someone is yet to explain to me why this happened without choking on their words or avoiding the matter. Currently i am out R350 for the deposit and the +-R75 airtime to a clueless call centre and still no answer or money. 1 Star is even too much of a rating. The only reason I gave on star was that I could not move on without at least giving 1.