Poor service delivery - Card dispute Department

So in December I made an online purchase. When I received confirmation that they received the money and my shipment is on its way. I noticed they do not give you a contact number. When I rep**** to the email it does not exist. I call Capitec to dispute the purchase as it is ********** . The money were reversed and I was glad that was over. Or so I thought.

How ever on the 28th April Capitec charged me with the R822. I only had R240 in my account. Now my balance is in a negative. That R200 was my petrol money. Things in SA is tough so I do not have money to give away.

I worked with a lady called Akeelah Links. At first I thought this woman is giving me very good service. This is not the case. She asked me to sent her an email where I have to state that I did not receive any thing from the company where I ordered from and then they would reimburse me. Its been 12 day's that I have not heard a thing from Akeelah. If you call Capitec to speak with her they tell you they can't put me thru to a specific person.

I did what she asked. Now all I ask is that you reverse the funds taken from my account as I really need it.

I do hope that someone would get in touch with me regarding this.

Regards Gert Basson