POOR SERVICE DELIVERY CAPITEC BRANCH CENTURY CITY MALL

Good Day As account holders (Me and Wife) from Capitec it really concerns me as to the level of service received from Capitec Century City Branch Cape Town.

Me and my wife had visited the branch in question on the 23 July at -+18h30.We were meted by a consultant (assumed senior consultant) named Dale who surely succeeded in showing NO REGARD as to friendly client centered ,service delivery. We acknowledge that we were coming just half an hour before the closing time of the bank, but this does not rationalized the official’s (Dale) cold, annoyed, unfriendly attitude towards us but also evidently so, towards other clients he directly interacts with. It clearly display that the official was maybe clearly annoyed by the timeframe we (other clients also) visited the branch. We however did visited the branch earlier that day but were told that the system was offline therefore we returned later that time.

My daughter (who newly joined the Capitec family) was even more stunned when the official (Mr Dale) rudely grab the document while she was still busy signing it and further called upon a junior consultant to further assist her(my daughter) with the activation of the Capitec App on her mobile. This surely unprofessionalism was really uncalled for as this consultant really let us feel belittled and not valued.

For a senior official, Mr Dale really needs to be reminded/refresh as to what customer care entails and really needs to lead by example. From the other officials at that time I surely could not complaint. The lady (Not having her name) who assist him at the reception was very resourceful and helpful with a very approachable friendly demeanor.

As a Senior Official Mr Dale really reflects badly on your reputation as a financial institution who needs to constantly drive on efficient thought professional service.

I therefore wish that this official needs to be reminded that his attitude surely impact your success as a company to win more clients over.