DG
Desiree G
1 reviews | Active since Dec 2023
05 Dec 2023, 19:35
Poor Service Delivery: Atm transaction dispute
The ref number ***, I am a 96 year old pensioner who pays rent I did a withdrawal at Capitec Atm at Zevenwacht Mall on Saterday and the ATM machine did not give me my monies, I received a sms saying that there was a error with the machine and that the monies will be received.I have been consulting with Capitec agents since Saterday and was told each time the matter will be resolved by today, Teusday it is Teusday and yet I am still receiving the run around from there agents,I pay rent ,I am a pensioner every sent matters to me Capitec
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Replies (2)
Capitec Bank's replyOfficial
05 Dec 2023, 20:10Good day Desiree
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Dec 2023, 20:10
Official
Good day Desiree
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DG
Desiree G's updateReviewer Update
06 Dec 2023, 13:13Thank you Capitec, for your speedy service the monies was paid back into my account this morning
DG
Desiree G's update06 Dec 2023, 13:13
Reviewer Update
Thank you Capitec, for your speedy service the monies was paid back into my account this morning