Poor service delivery and ************** against a disabled person

As a disabled woman in a wheelchair accompanied by my friend. I went to Capitec Bank vangate mall I wanted to activate my app The consultant was so unhelpful and I was told I must go to telkom as the sms are not going through I had to go to telkom and telkom said that there is nothing wrong with my sms. I am disabled and have a rare disease and it's unacceptable to be send from pillar to pillar. I am in quarantine and went only to get my app activated. This is blatant ************** against a disabled person and poor service delivery from GAfsa bux AK Garson