POOR SERVICE DELIVERY

tHIS BANK IS GONE FROM BAD TO WORSE. i CLOSED MY SAVINGS ACCOUNT ON 04 JUNE 2022, THE AGENT WHO ASSISTED ME, ASKED ME WHICH ACCOUNT I WOULD LIKE THE ACOUNT WOULD I LIKE THE BALANCE IN MY CAPITEC TO BE PAID INTO, SO I GAVE GER MY FNB ACCOUNT,. A WEEK LATER I DIDN'T RECEIVE MY FUNDS, I CALLED THE CLL CENTRE THEY ASKED ME TO GO BACK TO THE BRANCH, WHICH I DID. I STILL DIDN'T RECEIVE MY MONEY. I CALLED THE CALL CENTRE AGAIN THIS MORNING, AN AGENT BY THE NAME OF MESEKO SAID SHE WILL ESCALAGTE THE MATTER AND THAT THE BRANCH WILL CALL ME. I GAVE HER AN ULTIMATUM TO BE CALLED BY 10 AM LATEST OR I THREATENED TO REPORT THIS TO HELLO PETET ITS GONE PASSED 10AM, NOBY HAS CALLED ME.