poor service delivery

I am not happy the way I was treated at Capitec branch Mega Mart Tembisa branch on the 30 August 2015 .I went there to open my kids savings account as I am banking with them the consultant told me to bring proof of resident I run home by 12:10 was back for the second time with my discovery letter addressed my name and residential address the very same consultant told mi to bring proof of resident told me that this letter is incorrect it has to be a statement when I told her that I was here earlier you told me to bring just a letter with my address now gave me a leaflet with required documents of which should've given me that first time not on the third time.l was very disappointed such a big company like this gave potential client wrong information also wondering how many client experience the very same problem like I did 3 times. My aim was to open a long term investment for my two kids as I have one already for my 3 year old boy. Even today I don't feel like going there anymore I will go somewhere else as they don't know how to treat client fairly.