Poor service delivery

Bad customer service. 23 January 2025. I asked to close my account. Then they tried calling me and I could answer at work. They sent an email saying they can’t get hold of me. I rep**** saying I work with clients and can’t answer anytime as my work is physical work on clients. I then gave them a time for the next day when I will be available to answer. No one called me, no missed calls nothing. They then send me an email back stating again they couldn’t get hold of me, as stated there were no missed calls on my phone, saying that the call will be closed. I then sent an email back saying how can you close a call if it isn’t even dealt with??? Still today no feedback or any other calls. Pathetic and this is why I want to close both my accounts with capitec. One is a capitec business account.