Poor service delivery

Capitec Bank...…..

I reported a ***** case with the bank more than 2 weeks ago and still no feedback....THIS IS UNACCEPTABLE!!!!!!!

I have been a client for quite some time now and I have never been so frustrated. On the 6th of June 2019 I made an internet banking transfer from my Capitec bank account to a Standard Bank account. After the payment was made I realized that the account holder was not a business account and that this is a ********** activity that is going on. I referred the suspected ***** matter to the Capitec ***** line immediately. A Capitec employee working in the ***** department contacted me by e mail requesting information which I have supp****. I have been phoning the ***** department non stop and each time they tell me that the so called employee will phone me back. I have also not received any e mail correspondence from Capitec again. I never received any phone call from Capitec Bank since I reported the *****. More than R100 000 is hanging somewhere between Capitec and Standard Bank, this money belongs to me and I need it back in my account.

This is unacceptable service from Capitec bank...….