Poor service😢😢

I so unhappy with how Capitec is handling ticket ***. On Friday I reported that the cash send I did from my app could not be redeemed and the status says Pending. I highlighted the urgency of the the matter as the person I had send cash to desperately needed it and was waiting for the money on the queue. After a lengthy conversation with agent who was telling me about 4 days waiting period the matter was escalated to TL and I was advised that ticket will be logged as urgent but I have to wait for 24 hours. After 24 hours I called another agent told me that 24 to 48 hours. It's Monday today's and I am still not able to access the R2000 cash and I have spent over 45 minutes on a call today and I and the query is still not resolved