Poor Service

It’s been almost 9 years since my Capitec account was closed. SARS deposited money into the account, Capitec asked that I bring proof from SARS and I went to SARS and got the proof and submitted it. Now they are giving me a runaround with my money saying that they sent an email to SARS to verify my proof…. They should have emailed them directly instead of sending me there to begin with… if it was a friend who deposited the money were they still going to email them and verify?… the account is mine in any way, it is as easy as opening the account check the funds and release them back to me or reverse them back to SARS… at SARS they said that when they pay money into a closed account it automatically bounces back to them and that was not the case with Capitec as if like the account was active… I request the return of my funds at the earliest possible opportunity, preferably prior to initiating litigation.