Poor service continues

After entering into a ATM booth. I entered my bank card looking withdraw money. The ATM swolled my card. My attempt to seek help from one of the consultants, I was told immediately I need to stop and replace the card. My question was, at who's cost? Why must I pay for a technical error on an ATM machinery. Subsequent to my dissatisfaction of the solution. It was then when I was told of an inconvenience of having to wait 30min while helpdesk is being called. If this is not bad service, I do not know what is. The inconsiderate thought of giving a solution with a thought of the cost implications. The lazy attempt to get rid of me as soon as possible. If consultants are not looking forward to assisting clients, then the question remains,why are they consultants?