Poor service

It has been 3days now since I’ve logged a call on Capitec informing them about the immediate payment that I’ve made and it gave me a technical error however it left my account but never reflected on my African bank account. I was told I should give it a day it will automatically be corrected and it never did. I called the next day and the service provider told me she will log it in so that it may be trace even now it hasn’t reflected.