DN
Denzel N
1 reviews | Active since Nov 2017
06 Nov 2019, 11:02
Poor Service. Capitec -Randburg
Poor service at capitec Bank - randburg Long deposit queue at the ATMs and staff not doing anything to assist when the ATM's are out of service and they wouldn't allow me to deposit inside the branch. Capitec is beginning to struggle with the work load and amount of clients joining the bank. You need to fix this @capitec. Train your staff on customer service and add more depositing ATM's
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Replies (2)0
Replies (2)Capitec Bank's replyOfficial
07 Nov 2019, 12:55I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply07 Nov 2019, 12:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
22 Nov 2019, 08:19Hi Denzel
As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.
Kind regards
Capitec Bank
As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.
Kind regards
Capitec Bank
Capitec Bank's reply22 Nov 2019, 08:19
Official
Hi Denzel
As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.
Kind regards
Capitec Bank
As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.
Kind regards
Capitec Bank
