DN
Denzel N

1 reviews | Active since Nov 2017

06 Nov 2019, 11:02

Poor Service. Capitec -Randburg

Poor service at capitec Bank - randburg Long deposit queue at the ATMs and staff not doing anything to assist when the ATM's are out of service and they wouldn't allow me to deposit inside the branch. Capitec is beginning to struggle with the work load and amount of clients joining the bank. You need to fix this @capitec. Train your staff on customer service and add more depositing ATM's

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Replies (2)
Capitec Bank
Capitec Bank's reply07 Nov 2019, 12:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply22 Nov 2019, 08:19
Official
Hi Denzel

As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.

Kind regards
Capitec Bank