Poor Service Capitec Longbeach Mall

The service at Capitec Longbeach Mall is utterly disgusting. They have no remorse for clients that needs assistance at the atm. On Sunday 10.11.2019 my mother and I visited the Longbeach mall branch as she needed a statement in order to prove debit orders that was going off her account. Firstly upon entering the branch the staff is most miserable and they don't even greet. They have no manner in which to speak to their clients and one would think that customer service is the first priority for any business after all this is what differentiates us from another business. My mom then asked if someone could please assist her in getting a statement all she was told is no she must go outside and print the statement there when she told the lady that she is very nervous when she comes to the bank if someone could please assist her she was told by the manager who was on duty "no their policy is to explain to the client how to do it and only if the client doesn't get it right will they come and assist" how is it possible for a manager to say this to a client? why not take the client out and teach them the first time around yes some people takes longer to learn but I find it unacceptable that staff are not willing to go out of there way to assist a client and to add to this it is not the first time that my mother receives such service at this branch. If staff is having a bad day and does not want to be there they should leave as there are plenty of people out there that would changes places with them at any time. Thank you for your bad service Capitec Longbeach mall my mother will be closing her account and I will be telling all my family and friends that banks with Capitec to close there accounts as well.