Poor Service – Capitec is a ****

Poor Service – Capitec is a ****

I am extremely disappointed with Capitec's service. I paid off the full balance on my credit facility, and even paid R2,300 extra, which showed as a negative balance on my app as of 30/07. However, when I requested a refund for the overpayment, I was told there would be no refund because the amount was allocated to interest.

My question is simple: If I paid off the principal debt in full, how can you still charge me interest on something that has already been settled?

I have called and spoken to multiple agents, and each one gives me a different answer. I also went to a Capitec branch, where they confirmed that I had overpaid. However, they were also unable to process a refund and said the matter would be escalated.

This feels dishonest and misleading. I trusted Capitec with my finances, but this experience makes me seriously question the integrity of their system. I demand clarity and accountability.