Poor service Capitec

Poor service at capitec banks namely Chris Hani mall and Newtown mall branches consultants Refiloe and Tasha respectively. It is said that I am in arrears on my personal loan which I have paid very well and in advance by a month. The collection department was contacted and they too do not have a reason why my account shows arrears only speculating. This is utter unprofessional and taking gamble with our credits reputation