Poor service Capitec Bank funeral policy

On Monday, I spoke with Valerie Jeftha, who advised me that the investigation would be concluded within one to two days. I also received an email from her confirming this timeline. However, as of today, I have neither received the outcome of the investigation nor the refund due to me. The only contact I received was a missed call on Wednesday, 10 June 2026, which rang once and disconnected. No further attempts were made to contact me, and I have not received any follow-up communication regarding the matter. I am disappointed by the delay, especially considering the timeframe that was communicated to me. I kindly request an urgent update on the status of the investigation and confirmation of when the refund will be credited to my account. I would appreciate a prompt response and resolution to this matter.Now im currently want to set up with Clientelle they advise that my account cant accept debicheck how if one can explain that to me.