Poor service Capitec Bank

Had the absolute worst experience with Capitec, been holding on for 20minutes at a time 4 or 5 times and still I've not been helped. With the last call I was promised to be called back, I'm still waiting. Two large amounts was taken out of my account on the 27th September and 4th October only the 4th October shows and no one can tell me where the first deduction went. I visited the Tygervalley branch on 4 October to see if they could help, they gave me an incident no and promised to contact me, still no response. Today it showed it has been settled, but still the money is nowhere to be found. According to them it's hanging somewhere, what a joke😡