Poor Service Capitec Bank

I'm very disappointed with Capitec a lady who owed me money paid into my account money that's not in full. I requested for her to finish up payment she told me she'll punish me I did not understand till she today went to Capitec and got them to freeze my account i called Capitec they told me an amount of R2500 was deposited to my account and is reported as *****? I'm calling the lady to ask y she did this she told me she alerted that she'll punish me.Now tell me y did Capitec freeze my account without confirming authenticity of the story with me. This is the Worst bank ever.In fact its very unprofessional of them. Very upset I dont recommend this bank.