Poor service capitec bank

Pathetic client service. I deposited a cheque a week ago and the cashier confirmed special clearance. When I phoned today to find out why it has not cleared yet I was informed by Alfred, a supervisor that no special clearance was requested and that he can not do anything for me. He suggested that I should get a clearance letter from Nedbank. I told him that this is not the first time I experienced bad service and that I should maybe close my account. He told me to do whatever I want. Poor service and bad attitude.