Poor service Capitec

On the 6tb of Sept I did a internet banking transfer to an account.. After i have realized the mistake.. i phoned Capitec immediately to log a query and needed the money to be wtitten back.. The call i logged was on the 6th.. The following morning i have logged another with a diff ticketno. They still have given me limited response as to the status of the queries.. The moneys is now probzbly lost due to cspitec not acting timeiously.. Really poor, poor service.. I guess you get what you pay for and in this instant.., they are really failing..