Poor service

I experienced a very unsatisfactory service from a consultant at Capitec Bank, Vanderbijlpark Branch named Puleng. I went to ask for assistance, my phone has been ****** and money was also ****** from my capitec account through the App. I wanted to enquire if I could get details about the incident, just the location and time and probably a letter with such details for insurance purposes. At first she mentioned that they don't have that kind of information in the branch but it's at head office.

I really disliked her approach to the matter as she kept on questioning me, whether or not I gave the people my app pin or if I know the people who took my phone and she just doesn't understand how the money was taken out of my account. I was never there for her to investigate the incident but to just tell me if she can assist with the location and time in a letter that's all. Furthermore, she got on a call with someone from the head office and they were discussing how puzzling the incident is. Who would give people their banking pin and allow strangers to take money out of their account. I had various banking apps on my ****** phone but money was only taken from the Capitec app and not the other ones. Very poor customer service!