Poor service

So on the 28th of September I bought electricity through their app around 8 pm and when I bought it money came out my account but I never received a voucher number. Which this happens almost every month twice and I need to go into the bank the next day to get assistance and get my voucher number.

My kids we in the dark I had to drive try find an open place to buy electricity driving with kids st night.

Next morning I'm working in a small town where there no brunch I call in try get my voucher so that my kids can have electricity after school I was given a ticket number by a rude agent via phone telling me he can't do anything to assistance but log a ticket and turn around time is 24 hours I asked them so my kids must be in the dark they couldn't care less.

I had to drive to bloem leave work go to the mimosa brunch and the consultant told me I have a ticket number I must communicate with the WhatsApp number didn't even try assist me.

I communicated with that number and the machine kept saying they busy they will get back to me till now