LB
Lindie B
1 reviews | Active since Mar 2020
22 Aug 2022, 15:03
Poor service
I have app**** for a credit card almost 4 weeks ago and it is still not finalized. Capitec phones me maybe once a week to tell me that it will be finalized today but then another week pass to have the next person telling me the same story. I have been approved weeks ago. It took them a week just to give me the advise the email where I have to send my documents. I sent the documents the same day - 2 weeks ago. And when I phone Capitec, they say they will phone me back but that never happens
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Replies (2)
Capitec Bank's replyOfficial
22 Aug 2022, 15:32Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply22 Aug 2022, 15:32
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
LB
Lindie B's updateReviewer Update
23 Aug 2022, 17:15Good day
The next business day have passed and no one contacted me … promises as usual. I received a message to reply with 1 if I want someone to phone me which I did twice but the day have passed and no one phoned me as per your reply to the complaint.
Capitec really need some trained people.
But no need to phone me anymore as I have cancelled the application. I had to phone you once again!! I will take my business elsewhere and I will definately not recommend Capitec to anyone in future.
The next business day have passed and no one contacted me … promises as usual. I received a message to reply with 1 if I want someone to phone me which I did twice but the day have passed and no one phoned me as per your reply to the complaint.
Capitec really need some trained people.
But no need to phone me anymore as I have cancelled the application. I had to phone you once again!! I will take my business elsewhere and I will definately not recommend Capitec to anyone in future.
LB
Lindie B's update23 Aug 2022, 17:15
Reviewer Update
Good day
The next business day have passed and no one contacted me … promises as usual. I received a message to reply with 1 if I want someone to phone me which I did twice but the day have passed and no one phoned me as per your reply to the complaint.
Capitec really need some trained people.
But no need to phone me anymore as I have cancelled the application. I had to phone you once again!! I will take my business elsewhere and I will definately not recommend Capitec to anyone in future.
The next business day have passed and no one contacted me … promises as usual. I received a message to reply with 1 if I want someone to phone me which I did twice but the day have passed and no one phoned me as per your reply to the complaint.
Capitec really need some trained people.
But no need to phone me anymore as I have cancelled the application. I had to phone you once again!! I will take my business elsewhere and I will definately not recommend Capitec to anyone in future.