Poor service

On Monday the 04 Jan 2021 I deposited amount of R400 into my savings account while the machine was busy processing my transactions the machine ATM canceled the transaction without a receipt of the transaction and the monies deposited didn't reflected on my account.

I contacted Capetic Bank immediately and I was provided with a reference number and promised that the matter will be resolved within 24 hours but up until today my monies has not been credited to my account yet, please refer to the below sms received after contacted the bank.

Good day, your Capitec Bank reference number is ***7, thank you.