Poor service by inadequate banker.

Its been 2 full weeks engaging with capitec Acquisition Banker goes by the name of Nashia Maulele, assisting to open a Business Bank account. Up to date not proper feedback from her, instead when calling doing a follow up we like doing a reminder to her to do her job as her reply will be "I will check my emails". We have sent all documentation need from our side including letter from the councillor confirming the address. I wasn't expecting this kind of service as the was nothing much to do because all our directors are banking with capitec so the wont be a need to create a new customer profile.