POOR SERVICE BY CAPITEC BANK: IMMIDIATE PAYMENT FROM CAPITEC TO STANDARD BANK NOT REFLECTING

I have made an immediate payment from my Capitec bank to my Standard bank account on Wednesday last week at 18:08 PM and it has not yet reflected in my Standard bank account until today. I called Capitec bank several times from Wednesday until today at 10.44. I was given *** as my reference number on Thursday last week. But till now there is no response.

When i called Capitec today i was told that they are still waiting for Standard Bank to confirm if money is in their Suspense Account. I also called Standard Bank and they referred me back to Capitec.

I have also noted with serious concerns that i am not the only Capitec Bank client that experienced the same problem at the same day for immediate payment from the same Capitec to the same Standard Bank. A client by the name of BongekaP also experienced this problem and the client is not getting feedback similar to what is happening to me.

Capitec Bank Management please return our money. Alternatively, release our money to Standard Bank today. Lastly if you feel we are not important clients to your bank, let us know so that we can move to other banks permanently.