Poor service by Capitec bank

Today i went to the bank to report a ***** case.They sent me to the SAPS for a case number.When going back there they ask for a Avid David.3 Time they want a hard copy of the Avid David and the police statement.It is very hard to work with some people in the Secunda Mall branch.I wasted my time from 15h00 to 18h00 with that branch.Then how can they okay a transaction of more than R80000 without any permission from my side.No pin.Not sending a message to me with the bank statement .Nothing at all.