1 reviews | Active since Dec 2016

25 Dec 2016, 18:22

Poor service by a consultant

<p>My husband had a loan with the bank, which he settled on the 20th. On the 22nd capitec came and debited his account. He phoned in to query the issue, the phone was answered by the most rude and disrespectful consultant ever by the name of Tshepo Mudao..the boy is very unprofessional. Even if he were to lose his job, capitec would have done it's clients a favour.</p> <p>He was on loud speaker, he comanded my husband to turn off the speak...on the other side of spoke to Lee from investec who help us immediately by doing a cash send for us...</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Dec 2016, 07:08
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank