NH
Nduduzo H
1 reviews | Active since Oct 2019
16 Oct 2019, 21:45
Poor service
I had a duplicate transaction on the 31st August, after i receiving a correction message. The money was deducted around 02:30am. Queried with the bank and given case numbers which there were no follow ups on. It been over a month but no action has been taken. So disappointed in their service.
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
17 Oct 2019, 11:13I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Oct 2019, 11:13
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
NH
Nduduzo H's updateReviewer Update
23 Oct 2019, 12:42Still no action on my case still waiting for that call or should i forget of getting my money back
NH
Nduduzo H's update23 Oct 2019, 12:42
Reviewer Update
Still no action on my case still waiting for that call or should i forget of getting my money back
NH
Nduduzo H's updateReviewer Update
14 Mar 2020, 10:46Hi to the capitec team since last year i haven't got my money back when i was double charged by the bank can please anyone assist
NH
Nduduzo H's update14 Mar 2020, 10:46
Reviewer Update
Hi to the capitec team since last year i haven't got my money back when i was double charged by the bank can please anyone assist
Capitec Bank's replyOfficial
16 Mar 2020, 09:50Good day
We tried contacting you several times but with no success. Kindly note you will need to liaise with the merchant regarding a refund.
Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint management
Capitec Bank
We tried contacting you several times but with no success. Kindly note you will need to liaise with the merchant regarding a refund.
Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint management
Capitec Bank
Capitec Bank's reply16 Mar 2020, 09:50
Official
Good day
We tried contacting you several times but with no success. Kindly note you will need to liaise with the merchant regarding a refund.
Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint management
Capitec Bank
We tried contacting you several times but with no success. Kindly note you will need to liaise with the merchant regarding a refund.
Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint management
Capitec Bank
NH
Nduduzo H's updateReviewer Update
16 Mar 2020, 14:00I did.
The amount does not appear on the merchant reports, they sent me to query with my bank
The amount does not appear on the merchant reports, they sent me to query with my bank
NH
Nduduzo H's update16 Mar 2020, 14:00
Reviewer Update
I did.
The amount does not appear on the merchant reports, they sent me to query with my bank
The amount does not appear on the merchant reports, they sent me to query with my bank