Poor service.

Horrible service from their customer care department.

I had made a payment arrangement on my credit facility account of R915 and the first month of making the arrangement that amount was indeed deducted. However today about R1200 was deducted instead of the arrangement amount. I contacted Capitec bank to enquire and was not assisted because I was being transferred from one department to another. The call center agents were rude and I did not get any assistance because none of them had the answers, all I received was this is not the correct department I am transferring you through. The one lady whose name was Zibu just said repo rates and said she can no longer assist and transferred me. I am so disappointed and this is why we switch banks, horrible service from agents that do not want to assist us and don't want to work.