Poor service

Someone stole my money in my Capitec account I quickly informed the bank about the incident so that they can reverse it.The lady I was talking to said I must open the ***** case at SAPS indeed I opened the case and I emailed supporting documents within 48 hours to their forensics but until now no feedback from them I have to call them now and then about how far with their investigations.I was supposed to be easier because the ********* is a Capitec client now I'm stacked with no means of living because all my hard money is gone.