Poor service

I did a send cash and I can't take it out because on the app it's saying pending. I have been going to capitec ever since last week, always telling me to wait for 24hrs... until now I have not received any money back to my account or status changed from pending to unredeemed. The money is paying the rent.. what is the date today???? How Am I suppose to pay my rent when I am always told to wait 24hrs or 48hrs it's been a week now. I am just waiting for my money. Then am done with them.