YM
Yolanda M
1 reviews | Active since Jan 2021
28 Dec 2021, 12:52
Poor service
I did a double payment on the 18th of December I think the App was faulty because I only realized after the second payment that the first one went through. I immediately called capitec and asked them to reverse the money, I even went to the bank on Monday the 20th but up to now haven't received any feedback. I am now worried and I might lose my job. Ref no. ***2
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
28 Dec 2021, 13:01Good day Yolanda
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2021, 13:01
Official
Good day Yolanda
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
YM
Yolanda M's updateReviewer Update
28 Dec 2021, 13:05Kindly reverse the money. Call FNB do something, I'm going to lose my job. I've been waiting for quite too long now
YM
Yolanda M's update28 Dec 2021, 13:05
Reviewer Update
Kindly reverse the money. Call FNB do something, I'm going to lose my job. I've been waiting for quite too long now
Capitec Bank's replyOfficial
23 Feb 2022, 09:46Hi Yolanda
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply23 Feb 2022, 09:46
Official
Hi Yolanda
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank