Poor service
Was on the phone for nearly 10 minutes and was not helped accurately as to my issue. Got transferred and was wrong department. Then got transferred again and waited and they cut the line. *********** credit card charges.
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Replies (2)
Capitec Bank's replyOfficial
15 Nov 2023, 08:32Good day Simone
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Nov 2023, 08:32
Official
Good day Simone
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
22 Nov 2023, 17:28Worse ever communication from a bank, still nothing resolved as per discussion. If people are trying to make targets by getting the client off the phone as quick as possible not resolving the actual issue. As a client being with Capitec for many years never experienced such pathetic service.
's update22 Nov 2023, 17:28
Reviewer Update
Worse ever communication from a bank, still nothing resolved as per discussion. If people are trying to make targets by getting the client off the phone as quick as possible not resolving the actual issue. As a client being with Capitec for many years never experienced such pathetic service.