Poor Service

I withdrew cash at a Cash Express ATM on the 1 December 2022 and the ATM did not dispense any money. I go the receipt which shows amount requested and amount dispensed. I contacted the bank who then told me that I must report an incident with them and they will investigate. I also contacted Paycorp which is the company that are responsible for the Cash Express ATM. Paycorp on the 6th December 2022 told me that the money was sent back to my bank. When I contact Capitec they say that there is no feedback and that the issue has a 30 day waiting period before the matter is resolved. Now this is money that belongs to me. I even have the receipt from the ATM that confirms this and they say that they have to wait for feedback from the external bank. Paycorp has also sent them proof of the payment. Now this was my last money in my account and it's clearly sitting in their account earning interest. All Capitec says is that there's no feedback. There's nothing they can do. Yet when you pay your account late then they are quick to call you or send you reminders of such. How does a Bank take so long to resolve something like this which is clearly a technical error from the ATM? I am now sitting without any money because of this and the bank could care less yet my money is in their account earning interest whilst I suffer. A big lesson learnt from this. Never use a Cash Express ATM and don't deal with a bank who does not care for its customers.