Poor Service at Northmead Square Branch

<p>I had a very bad customer experience at Capitec Northmead square today. I took my 9 year old son to open his own bank account. At the first attempt I had all the documents except my ID Book. I then went home to fetch my ID Book. On the second attempt I was told that the computer will not recognise the photograph in my ID Book. I then produced my Drivers license to confirm that it is me in the ID Book. I was then told that thet cannot except the drivers license and I would need to fetch my passport. I told them that it is not acceptable to drive back for the second time to meet their requirements. Needless to say I left the branch with a very dissapointed child. I find this completely unacceptable as I have used the same ID Book to open various other accounts as well as proof to receive new credit cardt etc. Capitec has cleary showed no interest in me as a potential client and showed me the proverbial middle finger!</p>