Poor Service at Khayelitsha Branch - Account Status Issue

I visited the Capitec Khayelitsha branch yesterday to inquire about the status of my account, which has been on hold due to a logged issue that has been unresolved for over 2 weeks. Despite a consultant's efforts to assist me, including multiple calls to different departments, we were unable to resolve the issue. The system showed conflicting information, with some departments claiming I was deceased and others stating I owed -R11.00.

When I asked Branch Manager Avuyile for help, she seemed uncooperative and refused to call or email my son's school to verify my situation, despite my request. Her attitude was unhelpful, and she suggested I take a brochure to lay a complaint. I was disappointed with the service and lack of empathy from the branch manager.

*Issues:*

- Unresolved account issue despite multiple attempts - Conflicting information in the system - Unhelpful and uncooperative branch manager - Lack of empathy and poor customer service

*Desired Resolution:*

I would like Capitec to resolve the issue with my account status and provide a clear explanation for the delays. I also expect a more empathetic and helpful approach from the branch staff, particularly the manager.or their head offices.

*Reference Number:* was never provided they nevwr send me anything not even sms.