1 reviews | Active since Mar 2017
Poor service at Capitec Montclair Durban
<p>What a superb poor service at Capitec branch in Montclair. Service has been always the issue there. My wife and I went to open a bank account and some coloured lady gave us an attitude. We have her I proof of residence and she said it's not acceptable and then we gave her another one and I tried to explain that it's a school statement and she said I see that rough with attitude. This wasn't the 1st time the other day we went to do a deposit inside and they rechanneled us to do it outside and we needed change if doing deposit outside as machine doesn't give change and they said they don't have it just like that and they didn't allow us to deposit inside. Staff got attitude and lazy to work but the coloured lady was so rude. Her poor service to customers is out of this world.</p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
Thanks for feedback. My concern is not about disciplining anybody but to provide proper training to staff members at Montclair branch especially the one that provided us with poor service because seriously Capitec will lose customers at this branch.
I also work at an agent banks hence I know a lot about customer service and things that chases customers away.
Regards
Trevor
Good day
Thanks for feedback. My concern is not about disciplining anybody but to provide proper training to staff members at Montclair branch especially the one that provided us with poor service because seriously Capitec will lose customers at this branch.
I also work at an agent banks hence I know a lot about customer service and things that chases customers away.
Regards
Trevor
