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NvdM
Nicolene van der Merwe

1 reviews | Active since Apr 2018

11 Apr 2018, 12:45

Poor Service at Capitec Mimosa Bloemfontein

I wanted to open a savings account for my daugther at Capitec Mimosa Bkoemfontein. I provided them with a statement of my Internet company, on the statement my surname is Nicolene vd Merwe and on my ID documeblnt My surname is Van der Merwe, and Capitec Mimosa refuse to accept the proof of address as my surname on the statement is written Vd Merwe and not Van der Merwe.. Totally ridiculous and poor service... The lady wasn't even friendly and it looked like it is a effort helping us.

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Replies (3)
Capitec Bank
Capitec Bank's reply11 Apr 2018, 14:09
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply12 Apr 2018, 14:46
Official

Good day

We acknowledge receipt of your complaint, however in order for us to conduct a thorough investigation, please provide your identity or savings account number. If you do not have an existing account with us, please provide contact number we can contact you on for feedback and reply to ***, reference ***9.

Looking forward to your response.

Kind Regards

Carmenita Fortune

Capitec Bank
Capitec Bank's reply16 Apr 2018, 11:49
Official

Good day

Please note i am still waiting on your contact details. Furthermore, if no contact receive by end of today i will be closing matter until further communication from you.

Kind regards

Carmenita Fortune